As a security layer, all Mobie account users are required to verify their mobile number upon registration. You will not be able to access your account until your mobile number is verified. Please contact support@mobie.io if you have not received your OTP or are experiencing a related issue.

For participants of Mobie’s token sale event, tokens will initially be displayed in ‘locked’ accounts which get released monthly to ‘accessible’ accounts based on the schedule of your specific tokens.

Ensure that your account is fully verified before trying to perform any actions.

Multi-factor authentication is a security method that requires at least two methods of identity verification before accessing an application. Mobie imposes a password and one other method including Google Authenticator, SMS or email.

If you’ve set up an MFA method that you are unable to access now, please send an email to support@mobie.io and include your mobile number used on your account. Please also use the email address associated with your account. For security reasons, we will need to embark on a rigorous series of steps to make sure that your account has not been compromised.

Navigate to Mobie’s mobile or web wallet login page. You may reset by selecting the ‘Reset Password’ action. You will receive an email on the account used when you initially created your account. If you can not access your initial email account then please contact support@mobie.io.

Once you’re logged into your Mobie Wallet, navigate to Settings. Under the ‘Security’ tab you may reset your password and/or set up your MFA preferences.

Depending on your email service provider, some of Mobie’s emails may end up in your spam or promotional folders. Please check all of these folders first.

Ensure that you have not made a typo when inputting your email address when registering. Test this by trying to register another account with the same email address.

You should receive an error message stating an account already exists with this email address if you are using the same (repeated) address.Contact support@mobie.io if you are still not receiving emails from Mobie.

Please immediately contact support@mobie.io if you think your account has been compromised.

Reset your password, and more importantly, your MFA methods. If you believe your email account has been compromised, use a different email address for a password reset. If you believe your SIM-card is compromised, use a different mobile number for the SMS method on your MFA setup.

You may add additional email addresses or mobile numbers in your application settings.

Please send an email to support@mobie.io with the subject header “Account Deactivation” for us to deactivate your account.

For token sale participants, MBX tokens are locked and released over scheduled time periods. You will see your tokens in your ‘total’ and ‘locked’ accounts and they will flow to your ‘accessible’ account each month as they are released.

Accessible MBX is displayed in your ‘accessible’ account. These tokens may be sent, withdrawn or kept in your Mobie Wallet. Funds held in ‘locked’ accounts can only be accessed as they are released to your ‘accessible’ account.

Email address or mobile number: You may send MBX to anyone by specifying an email address or mobile number. Funds sent to a non-Mobie user account will be held in a Pending status until the recipient creates a verified account with the associated email address or mobile number. After this is done, the MBX will automatically be deposited in their newly-made account.

‍Stellar wallet address: MBX is a token on the Stellar blockchain. As such, you may send MBX to any public Stellar address once a trustline has been established. Contact support@mobie.io for setting up trustlines to send MBX to public addresses.

MBX is a Stellar based token that you may trade on any regulated exchange supporting MBX.

You do not need to store your own private keys. Similarly to exchange accounts, like Coinbase and Binance, Mobie is a non-custodial wallet. This means that you can access your account with the security measures you are already used to (username, password and MFA).

This also means that if you forget/lose your credentials, your funds are not lost, you can simply contact support@mobie.io for us to help you gain access to your account.

MBX is a utility token primarily for use within the Mobie ecosystem. The token is tradable on multiple exchanges and swaps.

You will be able to exchange MBX for rewards within the Mobie app or at participating retailers.

https://www.coingecko.com/en
https://coinmarketcap.com/

In order to trade your MBX, you will need to withdraw your tokens to an exchange account. Once the withdrawal is complete, you may access your MBX via your exchange account and perform a trade request.

MBX is a Stellar based token, conforming to all the protocols designed in Stellar’s network. Read more about the Stellar blockchain here.

Stellar is an open network for storing and making transactions. Stellar is a pre-mined network consisting of participating nodes that serve as public transaction verifiers.

Yes, it depends on the transactions. When you use the in-app exchange to exchange currency or do peer-to-peer payments for cryptocurrency transactions, there is no blockchain gas.

Yes, if you send Bitcoin or Ethereum to another person on the Mobie App, there are no fees whatsoever. No gas fee or transaction fee. The transaction is instant as well. In-app transfers of currency are gasless and feeless.

Yes and no, we do charge a fee to the merchant when you check out while using the Mobie App, which is considered a processing fee, but the user is not charged that fee.

We don’t charge a fixed fee, however, when you choose crypto as a currency, there may be exchange fees from our liquidity and exchange providers. This is built into the exchange rate. This is similar to other exchanges/alternatives.

We don’t charge a fixed fee directly. It depends on the transaction pair and other compensating factors, like liquidity, etc.

The card fees and other third party fees are included in the exchange rate/price.

Yes, there are gasless transactions if you use the centralized exchange (CEX) portion of Mobie Swap. If you use the decentralized exchange (DEX) portion, you will still be subject to network fees. Mobie doesn’t charge anything additional.

Yes, if you use your bank account / USD wallet, there will be less fees, since there are no third party fees involved.

You can use the built in “Send” function in the Mobie App, to withdraw USD from your Mobie account to your bank account or to a contact.

You may withdraw MBX from your operational account by specifying a valid Stellar public address.

Please note, that for MBX withdrawals, your receiving wallet provider may require a memo. A memo is a ‘beneficiary reference’ which is a requirement on many Stellar transactions in order for the receiving provider to allocate your funds to the correct account. Ensure you specify the correct memo when making deposits too. Mobie requires a memo on all incoming transactions.

MBX tokens stored in an ‘accessible’ account may be withdrawn to a valid Stellar based public address at any time.

If you are having difficulty making transactions, ensure that your account meets all the verification requirements.

Check your transaction history. If your withdrawal is in a ‘pending’ or ‘sending’ status, and it’s been more than an hour since the withdrawal was requested, please contact support@mobie.io.

Withdrawals may take up to 30 minutes to process.

Ensure that your account meets the verification requirements. If your ‘accessible’ MBX account is sufficiently funded and you still get an error message, please send an email to support@mobie.io with the subject header “Withdrawal Error”.

Mobie is not charging any withdrawal fees at this time. This is subject to change.

If a successful withdrawal of MBX to a public address has been processed and this was either the incorrect address or you specified an incorrect memo you need to contact the provider of the recipient address for resolution. This transaction is immutable and is unfortunately out of our hands.

You can use the built in “Receive” function in the Mobie App, to deposit USD directly from your bank account or from a contact to your Mobie account.

In order to deposit MBX into your account from an external address, you need to provide your account address and include the appropriate memo on the send side.

To get your account address, go to your operational account, navigate to MBX, and click deposit. You may scan the QR-code or copy the address directly.

You will notice the prompt from Mobie as to which memo you should use when making the deposit.

This memo will always be the same when making deposits.

If your deposit is not ‘Successful and Complete’ on your send side, please ask your provider why that transaction is still processing.

If your deposit is ‘Successful and Complete’ on your send side then please ensure that you used the correct memo when making the deposit. If you did not, contact support@mobie.io.

If you used an incorrect memo when making a deposit or forgot to add a memo, please contact support@mobie.io. Please note, a resolution may take 3-5 business days as we need to manually locate and credit your funds.

Not all Stellar supporting wallets have great functionality. We highly recommend using a wallet address obtained directly from laboratory.stellar.org.